TINGKAT KEPUASAN TERHADAP KUALITAS PELAYANAN KEGAWATDARURATAN PADA PASIEN PESERTA JAMINAN KESEHATAN NASIONAL (JKN) DI UPT PUSKESMAS KROYA I TAHUN 2018

LUTFI ISTIANA, NIM. A21601452 (2018) TINGKAT KEPUASAN TERHADAP KUALITAS PELAYANAN KEGAWATDARURATAN PADA PASIEN PESERTA JAMINAN KESEHATAN NASIONAL (JKN) DI UPT PUSKESMAS KROYA I TAHUN 2018. Skripsi thesis, STIKES MUHAMMADIYAH GOMBONG.

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Abstract

Background, Puskesmas as a first-rate health facility is expected to improve and improve public health. The background of this research is Quality of health service has a close relationship with customer satisfaction. The five dimensions of service quality according to the parasuraman are reliability, responsiveness, tangibles, assurance, emphaty. Factors that affect satisfaction are health care organizations, health care workers, personal standards, communication, pricing, service quality, convenience. The purpose of the study, the purpose of this study is to determine the level of satisfaction on the quality of emergency services in patients participating National Health Insurance (JKN) in UPT Puskesmas Kroya I. The research method, the method of this research is quantitative with descriptive design with cross sectional design. the analysis technique uses the frequency distribution. Sampling technique in this research using purposive sampling technique. The number of samples was 96 respondents. The timing of the study in January to February 2018. The results of the study, Patients participating in the National Health Insurance (CBN) at UPT Puskesmas Kroya I were mostly satisfied with the quality of emergency services based on the dimensions of reliability (71.9%), tangibles, (55.2%), responsiveness (78.1%), empathy (71.9%), and assurance (64.6%). In conclusion, patients of JKN participants at UPT Puskesmas Kroya I were mostly satisfied with the quality of emergency services (55.2%). Recommendations, Puskesmas can improve facilities and infrastructure that support the improvement of the quality of emergency services.

Item Type: Thesis (Skripsi)
Additional Information: Isma Yuniar, M.Kep; Muhajirin, M.Kes
Uncontrolled Keywords: Level of satisfaction, quality of service, emergency; Tingkat kepuasan, kualitas pelayanan, kegawatdaruratan
Subjects: S1 Keperawatan
Divisions: Prodi Ilmu Keperawatan S1
Depositing User: Nasyiatun Niswah, SIP
Date Deposited: 04 Oct 2018 04:20
Last Modified: 04 Oct 2018 04:20
URI: http://elib.stikesmuhgombong.ac.id/id/eprint/905

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