HUBUNGAN PELAYANAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN TINGKAT KEPUASAN PASIEN LANSIA DI PUSKESMAS KECAMATAN PURING

LILIS JOHAROTUN CHOTIMAH, NIM. A11300908 (2017) HUBUNGAN PELAYANAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN TINGKAT KEPUASAN PASIEN LANSIA DI PUSKESMAS KECAMATAN PURING. Skripsi thesis, STIKES MUHAMMADIYAH GOMBONG.

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Abstract

Background: The satisfaction of elderly patients is closely related to service quality, such as therapeutic service of the nurses. Communication skill is a critical skill that a nurse should have integrated in the nursing care. Service quality increase can increase satisfaction of the elderly patients. Objective: To know the correlation of therapeutic communication service of nurses and the satisfactory level of elderly patients in Community Health Centre of Puring. Method: This research uses correlational method with cross sectional approach. The samples were 89 elderly patients taken accidentally. Data were analyzed descriptively and correlative analysis was done by using Kendal Thau test. Result: This research resulted in the findings that therapeutic communication service of the nurses in Community Health Center of Puring is fair (47,2%). The satisfactory level of elderly patients is also fair (57,3%). Conclusion: There is a correlation between therapeutic communication service of nurses and satisfactory level of elderly patients in Community Health Centre of Puring with p value = 0.000 (<0.05). Recommendation: Community Health Centre is suggested to conduct a training to inprove the nurses’ skill in therapeutic communication service for increasing the satisfactory level of patients.

Item Type: Thesis (Skripsi)
Additional Information: Ery Purwanti, M. Sc; Endah Setianingsih, S.Kep. Ns
Uncontrolled Keywords: Therapeutic communication, satisfaction, elderly; komunikasi terapeutik, kepuasan, lansia
Subjects: S1 Keperawatan
Divisions: Prodi Ilmu Keperawatan S1
Depositing User: Nasyiatun Niswah, SIP
Date Deposited: 29 Dec 2017 03:51
Last Modified: 29 Dec 2017 03:51
URI: http://elib.stikesmuhgombong.ac.id/id/eprint/694

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